A motorcycle buyer who paid the full price for his new bike but never received the registration documents has secured relief from the West Bengal State Consumer Disputes Redressal Commission. While the commission upheld compensation for the customer, it ruled that the authorised dealer, not the manufacturer, Honda, was responsible for failing to provide the necessary paperwork.
The ruling partly modified an earlier district commission order by removing Honda's joint liability while allowing the compensation and other directions against the dealer to remain in force.
