Guests at a hotel say they were forced to flee their rooms due to an infestation of rats.
The Best Western hotel in Stoke has defended its pest control standards after guests took to TripAdvisor with damning reviews, with one family saying they had to wake their sleeping toddler and leave early.
The 135-bed three-star hotel has meanwhile said that it has a "strict action plan in place" over the rodents, Stoke Live reports.