Government using machine learning to help create draft plans for NDIS participants, documents reveal

NDIA staff only use generative AI, such as Microsoft’s Copilot, for emails and meetings but not for NDIS client-facing tasks, the agency says. Photograph: Mick Tsikas/AAP

National Disability Insurance Agency staff are using machine learning to help create draft plans for NDIS participants, documents obtained by Guardian Australia reveal.

Documents related to NDIA’s use of AI released under freedom of information laws showed 300 staff participated in a six-month trial of Microsoft’s Copilot AI from January last year.