Gogglebox stars Tom and Julie Malone hit out at TUI after waiting "more than three weeks" to have their holiday rescheduled after it was cancelled due to covid.
The much-loved TV stars have said their issue has now been resolved, after sending a number of tweets out on Thursday to complain about the service they had received. It comes as widespread disruption continues to impact the travel industry.
Tweets from their shared Twitter account said: "Just something TUI customers should be aware of if your holiday / flight is cancelled by TUI and they offer you an incentive (percentage wise if you rebook with them).
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"If you then have to cancel your rebooked flight/ holiday due to COVID, they will then take the incentive amount off you so you are then paying more than you originally paid, also that can take, well up to now it's over 3 weeks to sort your rescheduled holiday out (we are still waiting) Apparently they haven't had to deal with a reschedule holiday due to COVID before! Trafford store". [sic]
Another said: "Does anyone know if there is a district manager for the Manchester TUI shops please and how to get in touch with them ? Have emailed generic TUI address no response, Trafford Centre branch could charge us rent the amount of days we have spent in there over the past 3 weeks !" [sic]
Thankfully, their issues seem to have now been resolved. A TUI spokesperson told the ECHO: "We’re very sorry to hear The Malones are unhappy and we’ll be in direct contact with them as soon as possible."
Earlier today (Friday), the Malones tweeted: "@TUIUK many thanks to Dan, from the Trafford Store branch for finally sorting out our holiday. Much appreciated."
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