A family claims they have been left without clothes or essentials after all five of their suitcases were mislaid on a flight between Manchester and Fuerteventura. Emma Hayward, 44, her husband, two young children and elderly mother on holiday island in Spain's Canaries from Manchester Airport with Ryanair on Saturday.
She claims the family has had to pay out €500 on new clothes, shoes, and toiletries - and still have no idea where their bags are or when they might arrive. The mum-of-two from Cheshire is now warning other holidaymakers to pack as many essential items in their hand luggage as possible, reports the Manchester Evening News.
Emma said: "We always mix the luggage in our bags in case one of the suitcases goes missing, but we never anticipated all of them getting lost. At check-in because we had soft suitcases we were asked to put them on a conveyor belt in a separate area, which I've done before.
"Once we landed everyone else seemed to disappear so we thought they might be coming out through special luggage. We waited and waited but nothing came.
"We had to keep going to the Ryanair reps and eventually they gave us missing bag forms to fill out. We were told our bags were still in Manchester and they would be on the next flight. I said that wasn’t until Tuesday and they said they would try and fly them out from a different airport."
Emma claimed she has been kept in the dark over when their bags will eventually arrive. She added: "I must have rung Ryanair 30 times and they keep saying it's Manchester Airport's fault. They said they have sent the airport a message but that they couldn't get hold of them."
She claimed other families staying at their hotel had also reported missing luggage. Emma said: "Three other families at our hotel have also lost their bags. One of them has a young baby. I rang arrivals at Fuerteventura and asked if our bags were on the Tuesday flight and they said they weren’t.
"We are lucky that we can go out and afford to buy new clothes. Some people wouldn’t have spare spending money."
Emma said the trip was the family's first holiday since 2019, but the first few days have been tarnished by the confusion surrounding their suitcases. She fumed: "I think our bags are just sitting somewhere in Manchester Airport but who knows if we'll get them back. I can’t believe that Ryanair doesn't have a contact number for them."
Baggage handling agent Swissport and Ryanair have been contacted for comment.
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