A family was forced to spend €500 on new clothes after all of their suitcases were lost on a flight to a Spanish island.
Emma Hayward, 44, her husband, children and elderly mother found themselves without any clothes or essentials when they arrived in Fuerteventura.
After arriving on Saturday from Manchester Airport they still have no idea where their bags are.
Mum-of-two Emma has made repeated calls to Ryanair who say the mishap was down to the airport.
She told Manchester Evening News : “We always mix the luggage in our bags in case one of the suitcases goes missing, but we never anticipated all of them getting lost.
"At check-in because we had soft suitcases we were asked to put them on a conveyor belt in a separate area, which I've done before.
"Once we landed everyone else seemed to disappear so we thought they might be coming out through special luggage.
"We waited and waited but nothing came. We had to keep going to the Ryanair reps and eventually they gave us missing bag forms to fill out."
Emma added that they were told their bags were still in Manchester and would be on the next flight - but this aggravated the mum because this wasn't for days.
She said the offered to try and fly them out from a different airport in a bid to reunite the family with their luggage sooner.
Emma claims she has heard nothing since they arrived at their hotel on Saturday evening and has spent several hours on the phone to Ryanair to try and find out when their bags might arrive.
She added: “I must have rung Ryanair 30 times and they keep saying it's Manchester Airport's fault.
“They said they have sent the airport a message but that they couldn't get hold of them," she said.
"Three other families at our hotel have also lost their bags as they had soft cases too. One of them has a young baby.
"I rang arrivals at Fuerteventura and asked if our bags were on the Tuesday flight and they said they weren’t."
The family were eventually forced to go shopping in a bid to get more clothes.
Emma said: "We went shopping yesterday to get some clothes as we literally have nothing and have spent about 500 euros on that alone.
“We are going to have to go again today now as it’s a nice hotel and you can’t really wear the same thing you wear in the daytime in the evening.
"We’ve no idea if we’ll get the money compensated but I’m just trying to focus on getting the bags back.
“We are lucky that we can go out and afford to buy new clothes. Some people wouldn’t have spare spending money."
Emma says the family had been looking forward to their first holiday abroad since 2019, but the first few days have been tarnished by the confusion surrounding their suitcases.
Ryanair said in a statement: “Due to a baggage belt failure at Manchester Airport (May 28), a small number of passengers did not receive their checked baggage upon arrival in Fuerteventura.
“We are working with our handling agents at Manchester Airport to reunite customers with their baggage and sincerely apologise to customers for this delay.”
