A family traveling with infant twins on a recent Southwest flight from Orlando to Detroit just had an incredibly frustrating ordeal. The parents had gone above and beyond to follow airline rules, even purchasing an extra seat, only to be separated mid-boarding due to an apparent misunderstanding of policy.
The whole incident came to light after another passenger, Reddit user Temporary_Water_3641, shared the story online. Per Newsweek, the family, who have roughly 1-year-old twins, reached out to Southwest to figure out the policy. Since they don’t allow two lap infants in the same row due to the limited number of oxygen masks available on most aircraft, the family figured out an arrangement at booking and bought an additional seat. They even confirmed it at the gate.
