A family of nine have been left '£10,000 out of pocket' after not being allowed to board the flight to Orlando because of a mix-up with their names. The family were made aware of a mix-up when they tried to pick up their tickets and had to buy a whole new set.
Because the family booked their flights on Trip.com, Aer Lingus says it cannot make changes to bookings made via a third party, and Tina Cribb has so far failed to secure a refund, the Mirror reports.
The family had turned up at the airport several hours ahead of their flight to Florida. Three and a half hours before take-off they went to the check-in desk to get their tickets.
