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TechRadar

Sead Fadilpašić

Eurostar chatbot security flaws almost left customers exposed to possible security threats

Eurostar TechRadar

Eurostar.

Pen Test Partners found flaws in Eurostar’s AI chatbot, including weak validation and HTML injection
Eurostar says customer data was never at risk; vulnerabilities have since been mitigated
Palo Alto warns rapid AI adoption expands cloud attack surfaces via misconfigurations and non‑human identities

Eurostar's recently-introduced AI-powered customer support chatbot was marred with cybersecurity vulnerabilities that opened the doors to a multitude of potential risks, experts have warned.

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