Power firm Eon Next has agreed to pay out £14.5 million after “unacceptable” failures to provide final bills and refund credit balances to almost 250,000 pre-payment meter customers, the energy watchdog has said.
Ofgem said an error in Eon Next’s billing system between February 2021 and September last year meant that customers who transferred to another supplier or ended their contract did not receive final bills within six weeks, as required.
