An energy supplier is wiping out debt for hundreds of customers after a smart meter glitch left them with shock bills of up to £700.
Boost Power customers were horrified to receive emails and letters asking them for large sums of money after the were undercharged through no fault of their own when a 'technical issue' meant that their smart meters did not record the new prices when energy costs rose in October last year.
The supplier, which is closing later this year, apologised for the error. Vulnerable customers and those who already had an existing debt of more than £500 with Boost had already had the debt waived, but customers with less than £500 in debt were originally expected to repay what they owe. However the supplier has now confirmed that it will remove all of the debts caused by the prepayment meter glitch to all customers affected, according to The Sun.
