An Edinburgh Toby Carvery has apologised after a furious diner hit out on TripAdvisor after a 'dreadful' experience.
The popular roast restaurant was quick to say sorry after the customer took to the site to give them a lengthy one-star review over their cold dishes and bad customer service.
Arriving at the Lauriston restaurant at peak time for a roast dinner, Sunday at 5pm, the customer had blamed the "expressionless staff" for their bad time.