An Edinburgh hotel has apologised after an English tourist claimed they had to crawl across their room floor to get to the toilet.
The guest hit out with a two star Tripadvisor review, claiming the hotel prioritised ‘what’s cool’ over basic needs.
“Imagine if WeWork ran hotels,” the review stated. “It’s that kind of focus on ‘what’s cool’ not the basic requirements of accommodation. I really wanted to like this place but in the end it just irritated me.”
