An Edinburgh hotel has responded after a guest left a one-star review in which they complained about a "rude and disrespectful" member of staff.
A visitor staying at the Macdonald Holyrood Hotel took to TripAdvisor to express their thoughts on the service in the gym. In the review, they criticised the "horrendous" behaviour of a gym trainer at the hotel.
The guest wrote: "There was a woman in the gym who put the volume down of the speakers. She asked everyone in the gym if she could put the volume down because she has ADHD so the very loud music from the speakers overwhelm her.
