An Edinburgh hotel near Dean Village has hit back at a traveller complaint after she claimed staff were rude and uncooperative during a visit in September.
A TripAdvisor review warned others on TripAdvisor to “avoid [The Bonham Hotel] at all costs.”
In the review, she said she and her partner had stayed at the Bonham “many times over the years.” However, on this occasion, the couple left immediately without checking in to stay elsewhere during the visit to Edinburgh.
