An Edinburgh hotel has apologised after one customer described a "disappointing" visit to their establishment.
The hotel visitor, Jayne, stated that the hotel rooms were "dated", the food was "average at best", and the service they received from staff was nothing short of "terrible".
The customer was even locked out of their room early, as the couple were not told about the early check-out times on their arrival. Jayne booked the Leonardo Royal Edinburgh Haymarket hotel for her husband's 60th birthday - and now wishes she hadn't bothered.
