A popular Edinburgh bar has apologised to a customer after they left a one-star review following an "underwhelming" visit.
The visitor took to travel website TripAdvisor to share their thoughts after sitting down for a meal and a drink at Cold Town House. The Grassmarket bar is popular among visitors, with an average rating of 4/5 on TripAdvisor based on 446 reviews, but one customer left unsatisfied.
They stated that they were unhappy that they were not given a "terrace table" despite making a reservation "weeks in advance". Cold Town House's rooftop terrace is very popular among visitors, particularly when the weather is nice.
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The review states: "Reservation made weeks in advance for family of 5 for 7. Was hoping for terrace table, but upon arrival was told no seating available. We were sat next to a rowdy bunch of youngsters. Asked for a new table, and very quickly accommodated. Food was underwhelming. Drinks meh."
It continued: "After dinner we went up to terrace, and plenty of seating available. Would not return unless able to reserve table on terrace. Terrace was REALLY cool, awesome view of castle. Overall, C+."
Since being posted, Cold Town House issued a response to the review on TripAdvisor, stating that they were "really sorry" the customer left unhappy.
They wrote: "We're really sorry to hear we missed the mark with your recent visit.
"The roof terrace is an extremely popular spot and although we try to accommodate every guest unfortunately when you visited on the Saturday evening it was fully booked and there wasn't a spot free we could move you up to.
"Thank you for your feedback on our food and drinks, again we are really sorry you didn't enjoy them but your comments are really valuable to help us strive for the standards we aim to achieve for every visit."
Other reviews on TripAdvisor have praised Cold Town House for its "excellent food" and "great cocktails".
One review states: "Nice wee bar/restaurant and reasonably priced too. Very Instagramable. Would definitely recommend the pizzas and the loaded fries!"
A second reads: "Thank you to the Cold Town House team for last night's informal and enjoyable evening. Always great to be speaking to the experts and hearing their insights into the art of beer making."
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