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The Independent UK
The Independent UK
Simon Calder

EasyJet wrecks yet another family trip because staff don’t understand passport rules

“While standing at the gate with a queue behind us, with our son Ned in tears, I tried to make it clear to Karen that this was an error on easyJet's part and she should just meet us in Amsterdam by flying on a competent airline.”

So says David Woodhouse, whose wife Karen was turned away from a birthday trip to the Netherlands because staff working for easyJet at Stansted airport invented their own rules on post-Brexit passport validity. Once again, Britain's biggest budget airline has wrecked a family holiday due to misunderstanding conditions for travel to the European Union.

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