The customer is always right
TRUE Fred Sirieix, former restaurant general manager turned reality TV star and author of Wine Uncorked, insists that this goes without saying: “Of course the customer is always right!” he says, adding a dismissive “Pffft” by way of Gallic emphasis. “Customers pay for all our livelihoods, so restaurants should bend over backwards to give them what they want … or at least give the impression that they’re doing so.” After all, the aim is to make them feel so welcome that they come back: “You know you’ve done your job well when a guest books a return visit as they’re heading out of the door.”
