E.ON must pay £14.5m to prepayment customers after billing failures

E.ON in some cases failed to pay credit customers had on their accounts. Photograph: Mark Richardson/Alamy

The energy regulator has ordered power supplier E.ON Next to pay £14.5m in compensation to nearly 250,000 prepayment customers, after an investigation found “unacceptable” failures to pay credit they had on accounts or final bill payments they were owed.

Ofgem found that the customers were affected over an 18-month period from early 2021 to late last year by an error in E.ON Next’s billing system. About 100,000 of the affected accounts were also in credit.