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International Business Times
International Business Times
Business
Michael Lee

Doing Business in South Korea? One Wrong Word Can Bring Down Your Brand

Activists put stickers on the image of Shinsegae Chairman Chung Yong-jin during a rally calling for a boycott of the Starbucks coffee chain in Seoul on May 27, 2026. The South Korean operator of the Starbucks coffee chain said on May 26 it had been unable to determine whether a controversial marketing campaign accused of mocking a pro-democracy uprising had been intentional or not. (Credit: Pedro PARDO/AFP via Getty Images)

South Korea is one of Asia's most coveted consumer markets — affluent, digitally connected, and brand-hungry. But in 2026, it is also one of the most treacherous. The country is in the grip of a political crisis that has left its citizens primed for outrage, its institutions under scrutiny, and its streets still filling with protesters. For any global business operating here, the margin for error has never been thinner — and Starbucks has just provided the most expensive lesson in recent memory.

On May 18, 2026, Starbucks Korea ran a promotional campaign it called "Tank Day." It was not a random date. May 18 is the anniversary of the Gwangju Uprising — the day in 1980 when government tanks rolled into a southwestern city and crushed a pro-democracy protest movement, killing hundreds of civilians. It is one of the most painful dates in modern Korean history, a wound that has never fully closed. The backlash was instant, ferocious, and entirely foreseeable. By the following day, the consequences had reached the executive suite.

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