A senior citizen received relief this summer when the District Consumer Disputes Redressal Commission - III, Hyderabad, directed Reliance Retail Limited to pay compensation for delivering the a different refrigerator model and later failing to replace it.
The complaint was filed by B. Siva Gopal Reddy. The opposite parties (OP) were Reliance Retail Limited and Kelvinator.
According to the complainant, he placed an order for a refrigerator on July 17, 2021. However, the model delivered to him was not the one he ordered. Upon raising this issue with the technician who arrived for the installation, he received an unsatisfactory response. Further attempts to address the issue through Reliance’s complaint section were met with inadequate responses. Requests for another technician visit were ignored, and legal notices went unanswered. Later, on account of a leakage from the refrigerator, his wife slipped aggravating her medical condition.
