It’s been more than two days since Southwest Airlines passenger Todd Krumholz parted with his family’s checked bags, containing Christmas gifts, winter clothes and essentials for his two young children, at Dallas Love Field.
After their Southwest Airlines flight to Minneapolis was canceled about noon Monday, he rebooked a flight on American Airlines and rushed over to the baggage claim to get their belongings. But the four suitcases were nowhere to be found in a scene he described as “chaotic” — airline agents said they were en route to Minneapolis.
“It was wall-to-wall rows of bags, and every single carousel was full of bags,” he said. “Just sitting on the ground, it was all bags too.”
