I bought a £799 laptop from Currys five months ago. After 70 days it developed a catastrophic keyboard fault. It was collected for repair and returned a week later. Within seconds of powering it up, I discovered another major fault. Again, it was returned to Currys and I was offered a replacement. I asked for a refund but was told that, as I had had the laptop for more than 30 days, I must fill out an online form. I did so.
The only response I received was that the laptop had been repaired and was being returned. I didn’t want it returned. I was advised to make a complaint and, for the next month, was passed between departments that gave conflicting information and told me to wait for callbacks. Eventually, I was informed that under the Consumer Rights Act, a laptop must “develop three faults to trigger an alternate resolution”.
