CRM Stock Jumps as Salesforce Makes Clear It’s an AI Agent Company Now

Software giant Salesforce (CRM) is hitting turbulence on Wall Street as sentiment toward the broader software sector weakens. Investor anxiety has intensified, particularly after artificial intelligence (AI) startup Anthropic introduced its Claude Cowork plugins earlier this year, fueling concerns that AI agents could begin replacing, rather than simply enhancing, traditional SaaS platforms. 

The stock has already taken a significant hit this year, but Salesforce is pushing back against the narrative by doubling down on its AI ambitions. On May 1, investor sentiment showed signs of improvement, with the stock climbing over 4% after the company announced plans to revamp its revenue reporting from fiscal 2027 onward, aligning it more closely with its “Agentic Enterprise” strategy. Under the new structure, revenue will be divided into two core segments: “Agentforce Apps” and “Data 360, Platform & Other.”