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Liverpool Echo
Liverpool Echo
World
Abbie Meehan & Kate Lally

Costa customer livid after finding 'no toilets for women' in new café

Costa has come under fire after a customer found there no toilets for 'women only' at one UK store.

Lauren, @NeepsnTatties on Twitter, shared a complaint after visiting a new Costa shop in Edinburgh.

She said: "Hello @CostaCoffee. I was at your new Edinburgh Meadowbank cafe yesterday and was surprised to see that of 4 loos, 2 were for females+males and 2 were males only.

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"Why do women get only 2/4 with 0 exclusively for female use, while men get the choice of all 4 with 2 just for them?"

She attached a photo of the signs up on the toilets in the Meadowbank store, with one depicting available for both men and women, and the other for men only, Edinburgh Live reports.

Her Twitter thread continued: "Of the two men’s rooms, one just had a urinal + sink in it, one had a toilet + sink.

"Same as the mixed sex one, so I don’t understand that. Why one whole room for a urinal though? Why not just install another toilet that everyone can use?

"I think there are 2 connected issues. One is mixed sex lockable toilet rooms which, while *not* my preference, are less controversial.

"My main problem here is the sexist unfairness - men got all 4 including 2 for their exclusive use. What on earth was the thinking behind this?"

The tweet has since gained momentum, with more than 2,000 retweets and 6,000 likes on the social media platform.

Costa provided a response almost immediately.

The chain coffee store, which is owned by Coca-Cola, replied: "Hi thanks for raising this with us. We have now looked into it and found that, after the store opened last week, some of the toilet doors have the wrong signs.

"We’ve asked our contractors to change them & have put temporary signs up until then. We’re sorry for the inconvenience."

Many Twitter users have since given their support to the Costa customer.

Oli Findlay said: "That is so weird why would I want to go into the unisex one when there is one for men only"

Lesley Ferguson said: "This will stop all the women having to awkwardly stand outside the toilets whilst waiting on their husbands…..oh wait"

painteyhands said: "Wow - so both loos are for men, but women are allowed into one of them?"

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