New research conducted by the UK’s leading fraud prevention service has discovered that an increasing number of online shoppers are committing fraud against retailers. Cifas said that the rise in online shopping in recent years has resulted in a significant and growing level of non-delivery fraud.
This type of fraud occurs when a shopper places an order, receives the goods and then fraudulently claims to not have received the delivery in order to claim a refund. A recent survey by Cifas, suggests that one in five people (20%) admitted that they or someone they knew had committed non-delivery fraud over the last 12 months - up from 18 per cent in the previous year.
The largest proportion (36%) of these people were aged between 25-34, followed by 16-24-year-olds at 33 per cent. Some 18 per cent of those surveyed didn’t believe it was illegal to falsely claim the non-delivery of a purchase.
