The U.S. Consumer Financial Protection Bureau is ordering Block, Inc., the parent company of Cash App, to pay up to $120 million to consumers and $55 in civil penalties for unfair and deceptive practices for customers.
The CFPB found that Block, which is owned by Twitter founder, Jack Dorsey, failed to give adequate customer service–including the absence of live telephone agents–for customers to get help for issues with the app.
