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The Guardian - UK
The Guardian - UK
Business
Jillian Ambrose Energy correspondent

British Gas has worst customer service, says consumer group Which?

A British Gas sign
The report by Which? said British Gas’ service had worsened across all its satisfaction measures. Photograph: Toby Melville/Reuters

British Gas has again emerged as Britain’s worst energy supplier for customer service after a slide in satisfaction over the last six months, figures from a leading consumer group reveal.

A Which? report shared with the Guardian found that the service offered by British Gas has worsened across all its satisfaction measures since its last analysis of the energy sector last year.

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