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Wales Online
Wales Online
National
Kris Gourlay & Ashley Summerfield

British Airways 'hold no accountability' after losing passenger's luggage for a third time

A British Airways passenger has been left "angry" and "tired" after his check-in luggage was lost for a third time since travelling with the airline. Neelabh Gupta, a PhD student at the University of Edinburgh, had boarded a flight from New Delhi and after a changeover at London Heathrow arrived in Edinburgh.

Neelabh waited 45 minutes for his first bag of luggage to arrive on the conveyor belt, but his second was nowhere to be seen. He took to Twitter to voice his concerns.

His tweet on Tuesday, March 1, said: "24 hours, there is still no update about the bag. This is the third time @British_Airways has managed to misplace my check-in luggage. @HeathrowAirport @EDI_Airport, please provide updates as soon as possible," Edinburgh Live reports.

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