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Tribune News Service
Tribune News Service
Business
Nicole Norfleet

Best Buy's urgent response service expands to Amazon's Alexa devices

Best Buy Co. said Friday it's expanding its Lively Urgent Response service to Amazon's Alexa-enabled home devices, such as Echo speakers and Fire tablets.

When enabled, users can just say, "Alexa, call for help," and they will be connected to a Lively agent who will assess the situation and dispatch medical authorities when needed.

"We are moving along the path of our services will not just be available through our phones and personal emergency response [devices] anymore, but they will be available through devices that people want to use in their home," Deborah Di Sanzo, president of Best Buy Health, said in an interview.

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