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The Philadelphia Inquirer
The Philadelphia Inquirer
Business
Lizzy McLellan Ravitch

Bank branches are still hiring tellers and bankers, but the jobs look different now

Kim M. Sample started her banking career as a teller more than 34 years ago — before direct deposit and online banking, when Philadelphians were learning to "tap MAC" (a.k.a. to go the ATM).

"When I was a teller ... if you went and said you could do banking in your phone, I think people would have looked at you like you were crazy," said Sample, whose home branch is in Center City. "You would think of the Jetsons."

Sample has served in several different roles throughout her decades with Wells Fargo, and now she's a personal banker. She stayed connected with some customers from her early days, and now she's also helping their adult children manage their accounts. People don't come in to make deposits and withdrawals the way they used to, she said, but they still come to her for advice from their bankers, and they appreciate someone who knows and remembers them.

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