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The Guardian - AU
The Guardian - AU
Technology
Ben Butler

Australia’s consumer watchdog launches legal action against Airbnb for alleged misleading prices

Airbnb app is seen on a smartphone
The ACCC chair says thousands of customers complained to Airbnb about the way prices were displayed, but the company didn’t amend its platform. Photograph: Dado Ruvić/Reuters

The consumer watchdog has launched legal action against Airbnb for allegedly misleading thousands of customers into believing accommodation prices were in Australian dollars when they were actually in US currency.

In a statement filed with the federal court, the Australian Competition and Consumer Commission (ACCC) is seeking compensation for the customers, who it claims were misled from at least January 2018 until August 2021 because the prices displayed to some Airbnb users did not mention that they were in US dollars, with reference to the foreign currency in the fine print.

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