Alden Hultgren (@theravemama on TikTok), a disgruntled Southwest Airlines flyer, explained why she avoids them “like a plague.” The budget airline has been trimming down on customer benefits, and this has been disappointing to customers like Hultgren.
“The new policies reflect how little they know their customer,” Hultgren said on her TikTok post. She claims that the airline is “disconnected” because they’ve been taking away perks that customers care about.
