Southwest Airlines is facing backlash over its controversial new “Customer of Size” policy.
The policy, which states that overweight customers must purchase additional seats, has been called a “fat tax” and criticized for its lack of clarity and objective criteria.
It requires plus-sized travelers to “proactively” buy an additional seat and states that the airline can decide “in its sole discretion” who must purchase the extra seat, citing customer safety and comfort as justification.
