Flight disruptions and mishandled baggage worsened as passengers returned to the skies last year, according to an annual study of airline industry performance.
The Airline Quality Rating report released Wednesday by Wichita State University showed an increase in flight delays, bumped passengers, and baggage mishaps in 2021 compared with 2020. That came as the volume of domestic passengers sharply rebounded from a low in 2020 when the COVID-19 pandemic hit.
Airlines have been struggling to keep up with the rapid resurgence of travel and staff up quickly enough. Some have cut their flight schedules for this summer in order to make the loads more manageable.
