A manager’s flat response to Gail’s initiative left her deflated. Feeling seen is fundamental to human wellbeing

‘It’s not just about making people feel good – it’s about creating environments where initiative, creativity and engagement can flourish, so people can thrive.’ Photograph: Alamy/PA

A few weeks ago, Gail* sat in her manager’s office, spreadsheet open on her laptop, excited to share the results of her work.

Over an intense week, she had orchestrated an impressive series of sales meetings, speaking events and networking opportunities. The calendar was thoughtfully structured and those attending were senior decision-makers. As she talked through the details, she started to feel apprehensive as her manager’s expression remained impassive. When she finished, rather than acknowledging her efforts or even her initiative, his first response was: “Did you follow the expense approval process for these events?” Before she could respond, he added: “Couldn’t you fit more in? And how do we know these are quality attendees? I haven’t seen the lists.”