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The Latest Breaking News from Kimberly Hagan

Deloitte-run Medicaid systems are riddled with glitches that can cost millions and take years to fix

Medicaid beneficiaries risk losing access to health care and food due to error-prone state eligibility systems.

Fortune · Sep 5, 2024

Medicaid management system in Texas and other states is plagued by errors

Deloitte-run systems have generated incorrect notices to Medicaid beneficiaries, sent paperwork to the wrong addresses, and been frozen for hours at a time, a KFF Health News investigation has found.

The Texas Tribune · Jun 27, 2024

A Tennessee mom lost Medicaid after the state launched a Deloitte-run system that managed eligibility. Then her life turned upside down

53 million Medicaid patients rely on Deloitte software—but the technology has generated notices with errors, sent paperwork to the wrong addresses, and been frozen for hours at a time, according to state audits, court documents, and interviews.

Fortune · Jun 24, 2024

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They lost Medicaid when paperwork was sent to an empty field, signaling the mess to come

BELFAST, Tenn. — Three years ago, Mason Lester, a rambunctious toddler, tumbled off his family’s porch and broke his wrist. His mother, nine months pregnant, rushed him to a nearby hospital, where she made a confounding discovery: Their health insurance had vanished.

Tribune News Service · Aug 8, 2022

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