The Latest Breaking News from Jane Pendlebury

The best tactics for getting a free hotel room upgrade — and the mistakes to avoid

The advice comes from seasoned travelers and hospitality experts, including a general manager of a luxury hotel

The Independent UK · Oct 20, 2025

Around 85% of UK Travellers Changed Plans Due To Cost-of-living Crisis in 2023

A new study revealed how the UK hospitality industry can use personal touch coupled with technology like AI and automation to lure UK travellers to rebook the same hotels in the cost-of-living crisis.

International Business Times UK · Jan 20, 2024

Thousands of restaurants and pubs closing across UK blame soaring bills among pressures they face

Hospitality industry says it is crumbling under joint pressures of rocketing energy bills amid cost of living crisis, as well as after-effects of Covid and Brexit

The Independent UK · Jan 12, 2024