Some households with prepayment meters have been hit with unexpected extra charges – in some cases totalling hundreds of pounds – due to a billing error which meant they had been paying too little for their energy for months.
Hard-up families have been shocked by messages from energy supplier Boost asking them to pay hundreds of pounds because their smart meters gave incorrect readings and they were undercharged through no fault of their own. Their meters failed to record the new prices when energy costs rose in October last year.
Boost has apologised for the error, but dozens of angry customers have taken to social media to hit out at the demands, with some saying they were unable to find the extra money to pay for the unexpected bill so will be refusing to pay it.
