Two young sisters were left "crying the whole way home" after their flight for their first ever holiday abroad was cancelled after they'd already boarded the plane. Jonny McClelland from Swansea said he felt like he'd "let down" his daughters Nuala, 7, and Connie 5, when their entire two-week trip to Tenerife was scrapped at the last minute by travel agency TUI.
Jonny and his family were part of a group of devastated holidaymakers on board a plane at Cardiff Airport on Tuesday, which was due to take off at 1.25pm. Passengers claim it was delayed by an hour, and then they waited another hour after boarding the plane because they were told it had a malfunctioning part.
But just as it looked like this was being repaired, they received text messages and emails from the German holiday giant informing them that their entire holiday - including the flight and accommodation - was cancelled. Holidaymakers claim that even airport and airline staff were unaware of the last minute decision, and angry and upset scenes at the airport ensued. One passenger from Porthcawl said his family were "absolutely devastated" by the U-turn, as it had been for a "special holiday" for his daughter who is terminally ill. You can read more about that here.
