A train journey with a baby can come with its share of surprises, and running out of diapers is probably not one any parent wants. But when a passenger travelling with his six-month-old child found himself in that situation, he turned to Indian Railways for help. What happened next sparked both praise and a debate on social media. The passenger, Debiprasad, shared his experience on X, saying his family had run out of small-sized diapers for their baby during the journey. He raised a complaint through RailMadad at 10:07 am. Within 10 minutes, he reportedly received calls from RailMadad and the Pantry Car Manager. The diapers were then arranged for the family at the train's next stoppage.
For Debiprasad, the quick response was worth sharing. But while some users applauded the railway staff for helping a family in need, others wondered whether Indian Railways was being expected to do a job more suited to a quick-commerce app.
