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The Mary Sue
The Mary Sue
Ljeonida Mulabazi

Woman tries to exchange $100 Hollister jacket after noticing rip. Then people suggest an unethical hack after brand refuses to help: ‘I would go back’

A Hollister customer says “the most insane” thing happened after she tried to return a damaged jacket she bought from an outlet. She said that the customer service interaction fleft her shocked, angry, and empty-handed.

What went wrong with the Hollister return?

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