Woman checks into Airbnb. There’s no hot water or heat. Then Airbnb denies her refund request: ‘This is why hotels are the ONLY option’

Being an Airbnb host isn’t as easy as it may sound. Sure, you may be able to earn a decent income renting out your home to strangers. All of this at the cost of expensive maintenance, unpredictable personalities and your sanity. Difficult guests come with the territory, and it can be challenging to meet every demand.

For Salt Lake City Airbnb host Casandra Wheeler (@cassymwheeler), this one took the cake.