A woman couldn't believe her eyes when the boots she ordered from PrettyLittleThing (PLT) arrived looking "worn", "covered in mud" and were also "smelly".
Emily Carragher, 21, from Glasgow was looking forward to receiving her boots and some skirts after doing a "full shop" from fast fashion favourite PLT. Her first disappointment was paying for next day delivery, as her order was delayed 10 days.
When the parcel finally arrived, she thought it was a "joke" after seeing the battered shoe box the boots arrived in, which looked like it was being held together by Sellotape, with hair stuck to it.