Wizz Air passengers slept on a cold wooden floor with no blankets next to strangers after the airline took them to a full hotel in a different country, they claim.
Desperately tired customers arrived at the guest house in Bucharest, Romania after a four hour drive from Varna, Bulgaria, passenger Steven Fludder told the Mirror.
Along with more than 150 other passengers, the 39-year-old says he had waited 14 hours for the 6.15am flight to Liverpool to take off on Tuesday morning following a Love Holidays stay at Sunny Beach.
After being driven into another country customers broke down into tears when hotel staff told a group of them that there was no room at the inn, prompting one elderly man to vomit out of stress, Steven claimed.
Eventually an out of use room was found for the distraught group of six. Their party shared a room with some people having to kip on the cold wooden floor, they claimed.
Having been initially told they'd be flown back to Liverpool in 11 days time, Steven said Wizz Air has suggested they can get on a plane tomorrow - although that is not officially confirmed.
"The next Bulgarian flight to Liverpool is on 8 October, they were going to wait until then," he told The Mirror.
"It's crazy. Why would they even consider making us wait until then? it is just madness. Loveholidays won't help us. My mental health has nose-dived. Freddie Kruger could've made up this bedroom."
The problems for the passengers began shortly after they took off from Varna on Tuesday morning.
"It's mental, honestly," Steven, who runs wrestling company PCW, told the Daily Star.
"As we were taking off, just leaving the ground, our plane hit a flock of pigeons and the engine burst into flames so they hit the brakes full on. It's quite scary stuff.
"They just hit the brakes like 'boom' all of a sudden, imagine like super whiplash. It was crazy, people were numb and confused.
"We could tell they were going to kick us off the plane because they were all stood around looking at the blood on the engine form the pigeons, shaking their heads."
But the former doorman couldn't have guessed just how long he and "150 other passengers" would not be back on the plane, or any plane for that matter.
He claims that Wizz Air told him and the other passengers that the next flight that could take them to Liverpool was on October 8, almost two weeks away because the next one, on Saturday, October 1, was fully booked.
Steven said he and other passengers were stuck at the airport for 14 hours without any food or drink provided by the airline, and little helpful information.
Multiple attempts to speak to Wizz Air's emergency service line ended up with the line going dead suddenly, he claimed.
Once over the border on Romania Steven claims the group of passengers he was with were "fobbed off" and told there were no rooms left.
After a while the hotel manager took sympathy and bundled the six strangers into a room Steven claims was "not fit for purpose".
"I'm a big guy, I'm a doorman so I slept on the floor with a towel," he said. "It's a load of of people I don't know. We have a gentleman who is 72. He doesn't know where he is. He doesn't know he's in Bucharest.
"Another older gentleman has one leg and severe mobility issues. It's like we're homeless for the night now.
"We are just happy to have anywhere. I am on a wooden floor with a towel for a pillow. I've literally known these people 12 hours."
Steven bought the group beers and Pringles to improve morale, but he claims people are in limbo and the elderly gentleman was sick from hunger because the airline offered no refreshments despite the long ordeal.
Today the unlikely group are going sightseeing together in Bucharest while they wait for word on when, or if, Wizz Air can get them home.
A Loveholidays spokesperson said: “We are sorry to hear of Mr Fludder’s experience after WizzAir cancelled his flight at short notice.
"We are in regular contact with Mr Fludder and are on hand to speak further to his airline, as required, to ensure his situation is resolved as quickly as possible.”
