Many older Americans have recently been surprised to learn they may need to verify their identity in person instead of handling everything online or over the phone. For seniors who rely on Social Security, Medicare, or retirement benefits, the change has created confusion, frustration, and concern about potential scams. Some retirees worry they are being targeted unfairly, while others fear missing payments if they do not complete new verification steps correctly. Government agencies say the tougher rules are designed to stop fraud and protect benefits from identity thieves who increasingly target older adults.
But why are so many more seniors being asked to verify in person? Here’s what is behind this change.
