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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Why does British Gas keep playing dumb over my faulty smart meter?

British Gas
A woman looks at a smart meter in a kitchen
A British Gas smart meter failed to relay readings, and two appointments to fix it did not happen. Photograph: Simon Dack/Alamy

I’m one of millions whose smart meters have gone “dumb” and stopped relaying readings to the supplier.

British Gas cancelled the first appointment to fix it and failed to show for the second. They’ve since fallen silent. It’s now been five months and I am concerned that, at some point, I will be getting an estimated bill that I will be unable to challenge.

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