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The Guardian - UK

Business

Zoe Wood

Why did I pay Klarna for an Eve Sleep mattress I want to return?

Klarna Eve Sleep Bensons for Beds

Nothing has gone smoothly over trying to return a mattress from Eve Sleep that was bought using a repayment plan with Klarna. Photograph: M4OS Photos/Alamy

I recently bought a £650 mattress from Eve Sleep using a 12-month repayment plan with Klarna. It arrived on 4 October but I quickly realised it was not for me and requested a return. However, the mattress company has gone bust, and I don’t know what to do.

After I requested a refund I received an email on 10 October, and again two days later, asking for patience as it was very busy. When I heard nothing, I tried to phone on 19 October but the number was no longer obtainable.

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