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The Guardian - UK

Business

Miles Brignall

When will my Shell Energy smart meter become smart again?

Shell Energy Shell Electricity Ofgem

A reader’s Shell Energy meter lost its ability to be read remotely. Photograph: True Images/Alamy

My gas and electricity smart meters became strangely uncommunicative with Shell Energy just days before the 1 April tariff increase.

Shell’s reply to my question about when it expects my smart meters to become smart again seems to suggest there’s a major “industry wide issue” and it is unable to do anything about this. The letter suggests Ofgem is aware of a problem that it is affecting a great many other households. But I don’t remember reading or hearing anything in any news outlet about this. Is this true?
LD, by email

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